Privacy Policy

This Privacy Policy describes how Client Solution Network ("CSNHOST", "we", "us", or "our"), operating at csnhost.com, collects, uses, shares, and protects your personal information when you use our website, products, and services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

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1. Who We Are

Business Name: Client Solution Network (CSNHOST)

Website: https://csnhost.com

Contact Email: hello@csnhost.com

Address: Pune, Maharashtra, India

We offer Digital LED Scrolling Boards, LED Advertising Screens, Web App SaaS products (ClinicSlot, BeautyPro, Kirana Cloud, GymSuite), custom App Development, and Digital Marketing services for businesses across India.

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2. Information We Collect

2.1 Information You Provide Directly

• Name, business name, email address, phone number
• Billing address and payment details (processed securely by Razorpay)
• Messages sent via contact forms or WhatsApp
• Subscription and account details for SaaS products

2.2 Information Collected Automatically

• IP address, browser type, device type, operating system
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies
• Log data and error reports

2.3 Information from Third Parties

• Payment and transaction data from Razorpay
• Analytics data from Google Analytics
• Data from integrated third-party tools (Firebase, WhatsApp Business API)

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3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services and products
• Process payments and manage subscriptions
• Send service-related communications (invoices, receipts, updates)
• Send marketing communications (only with your consent)
• Respond to your enquiries, demos, and support requests
• Analyse website usage to improve user experience
• Comply with legal obligations and resolve disputes
• Prevent fraud and ensure security of our platform

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4. Payment Processing

All payment transactions on our website and SaaS platforms are processed by Razorpay Software Private Limited, a PCI-DSS compliant payment gateway. We do not store your full card details on our servers.

Razorpay's Privacy Policy is available at: https://razorpay.com/privacy/

Transactions may appear on your bank statement as "CSNHOST" or "Client Solution Network".

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5. Cookies

We use cookies and similar technologies to:

• Keep you logged in to our SaaS applications
• Remember your preferences
• Analyse website traffic via Google Analytics
• Improve website performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect some features of our services.

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6. Sharing of Information

We do not sell your personal data. We may share your information with:

• Service Providers: Razorpay (payments), Google (analytics), Firebase (database), WhatsApp Business (messaging)
• Legal Authorities: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets

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7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your subscription plus 3 years for audit purposes. Payment records are retained for 7 years as required by Indian tax law.

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8. Data Security

We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Secure cloud infrastructure (Firebase / Google Cloud)
• Access controls and authentication for SaaS platforms
• Regular security audits and monitoring

While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

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9. Your Rights

Under applicable Indian and international data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at hello@csnhost.com.

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10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of our services after such changes constitutes your acceptance of the updated policy.

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12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes shall be subject to the jurisdiction of courts in Pune, Maharashtra.